ABOUT US

We began The Cookie Lab with one goal in mind....to provide a mind blowing experience to you when eating one of our Cookies. Our passion for excellence has driven us from the beginning and continues to drive us into the future. We believe that every customer counts and we strive to make their entire taste experience the greatest as possible! Try one out for yourself to see what all the fuss is about!!

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COMMONLY ASKED QUESTIONS

WHEN WILL MY ORDER BE SHIPPED?

All orders are shipped out within 3 days as all orders are made fresh.

WHEN WILL MY ORDER ARRIVE?

Orders are sent by Royal Mail tracked 48 and will usually arrive within 2-3 working days after being shipped out

WHAT ARE THE PAYMENT OPTIONS?

We accept Visa debit/credit cards, MasterCard and PayPal.

WHAT IS YOUR RETURN POLICY?

We do not accept returns due to our hygiene policy regarding COVID-19. “PLEASE” ask all necessary questions via our customer chat or email before making any purchase with us

ARE YOUR PIES HALAL?

Yes, We do not use any Gelatin in our products

DO YOU HAVE A VEGAN OPTION?

At the moment no. We are currently looking into ingredients to use for vegan options and we will be selling them in the future most definitely

HOW LONG DO YOUR COOKIES STAY FRESH FOR?

Our cookies stay fresh for up to two weeks and up to 6 months if frozen

If you have any more questions or need additional information, please don’t hesitate to get in touch.

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GET IN TOUCH

Would you like to get in touch? Reach out, we’d be happy to hear from you.

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