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ABOUT US

We began The Cookie Lab with one goal in mind....to provide a mind blowing experience to you when eating one of our cookie pies. Our passion for excellence has driven us from the beginning and continues to drive us into the future. We believe that every customer counts and strive to make their entire taste experience the greatest as possible! Try one out for yourself to see what all the fuss is about!! 

“Website Restock Mondays - 9am”

“PROMO”
 Buy 3 get 1 free  - Use code “4FOR3” on checkout 

 
 

COMMONLY ASKED QUESTIONS

WHEN WILL MY ORDER BE SHIPPED AND WHAT ARE YOUR POSTAGE COSTS?

All orders placed before Wednesday 12pm are shipped that same week. Orders placed after are shipped the following Monday. We charge £1.99 for delivery on all orders above £10 and £2.99 on all orders below £10. 

WHEN WILL MY ORDER ARRIVE?

All orders are shipped Monday to Thursday. Orders are sent 2nd class recorded delivery and will usually arrive within 2-3 working days 

WHAT ARE THE PAYMENT OPTIONS?

We accept Visa debit/credit cards, MasterCard and PayPal. 

WHAT IS YOUR RETURN POLICY?

We do not accept returns due to our hygiene policy regarding COVID-19. “PLEASE” ask all necessary questions via our customer chat or email before making any purchase with us 

ARE YOUR PIES HALAL?

Yes, We do not use any Gelatin in our products 

DO YOU HAVE A VEGAN OPTION?

At the moment no. We are currently looking into ingredients to use for vegan options and we will be selling them in the future most definitely

HOW LONG DO YOUR COOKIES STAY FRESH FOR?

Our cookies stay fresh for up to two weeks and even longer if refrigerated. We pack our cookies straight after the cooling process with a vacuum seal which holds the freshness in for longer. Not like other companies who send out baked goods in cardboard and rice paper. 

If you have any more questions or need additional information, please don’t hesitate to get in touch.

 

GET IN TOUCH  

Would you like to get in touch? Reach out, we’d be happy to hear from you.

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